Terms & Conditions

These terms apply to use of this website and to quotations, surveys and works carried out by Argents Installations Ltd (company number 12078512). Where we issue a written quotation or order acknowledgement, that document and these terms together form the agreement for the work.

Site surveys and quotations are free of charge. Quotations are based on what is visible and accessible at survey; if opening dimensions, structural condition, power supply or access turn out to differ once work starts, we will tell you before proceeding and agree any change with you in writing.

No pricing is published on this website. All work is enquiry-led.

We will carry out the works with reasonable skill and care, using engineers who are trained, accredited and insured. RAMS and method statements can be issued on request before we attend.

You agree to provide safe and reasonable access to the working area, and to make us aware of any site rules, permit requirements, asbestos registers or restrictions that apply. Where access is not available at the agreed time, we may need to rearrange the visit.

All installations and repairs carry a 12-month warranty covering our workmanship and the parts we supply, from the date the work is completed.

The warranty does not cover damage caused by misuse, impact, vandalism, forced operation, alteration or repair by others, lack of reasonable maintenance, or by faults in existing structure or equipment we did not supply. Consumable wear items are excluded where they have simply reached the end of their service life.

Where a manufacturer's warranty applies to a unit we have supplied, that warranty runs alongside ours in accordance with the manufacturer's terms.

Doors, shutters, gates and barriers are working machinery and should be inspected and maintained regularly. Planned maintenance contracts are available. Where a survey or service report identifies remedial work that affects safe operation and that work is declined, we cannot accept responsibility for consequences arising from that decision.

Payment terms are stated on your quotation or invoice. Commercial account terms are available and are agreed in writing before works begin; until they are agreed, invoices are payable on the terms shown on the invoice.

Goods supplied remain our property until paid for in full.

If you need to cancel or postpone booked works, let us know as soon as possible. Where materials have already been ordered or manufactured to your specification, or where an engineer has already attended, reasonable costs incurred may be charged.

We are not liable for delays caused by matters outside our reasonable control, including supplier lead times, adverse weather preventing safe working at height, or site access being withheld.

We hold £10,000,000 public liability and £10,000,000 employers liability insurance. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else which cannot lawfully be limited.

Subject to that, our liability in connection with any works is limited to putting right defective workmanship or replacing defective parts we supplied, in line with the warranty above.

Information on this website is provided for general guidance about the services we offer. It does not constitute a quotation or technical specification for your site; always ask us to survey before relying on it.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.